MARYLAND SHOWROOM OPEN•Shop 7, Fola’s Place, No 1 Akin Adekomaya Close, behind Purple Maryland Mall, Lagos
CUSTOMER ASSURANCE
Return & Exchange Terms
We stand firmly behind the quality of every hardware unit in our catalogue. If a device has a verified technical defect within the testing window, we make exchanges straightforward and stress-free.
1. Eligibility for Exchange
- The device must be returned within the active testing period (7 to 30 days depending on the item grade).
- The serial/IMEI number on the device must match the serial recorded on your official Eminencee digital or paper receipt.
- All original accompanying accessories (power adapters, charging cables, packaging) must be included.
- The internal warranty seal must be intact and free from tampering.
2. Exchange & Replacement Protocol
When you bring or waybill a unit for return:
- Our hardware engineers perform an immediate diagnostic test within 2 hours of receipt in Maryland showroom.
- If a technical defect is confirmed, we immediately provide an identical or upgraded model swap of equal value.
- If the customer opts for a higher-tier workstation, you only pay the price differential between the two models.
3. Waybill & Nationwide Returns
For customers outside Lagos who received their order via interstate waybill (GIGM, Speedaf, Peace Mass, etc.):
- Contact our desk via WhatsApp before shipping to receive a Return Authorization Tracking Tag.
- Package the device securely with bubble wrap in a rigid container to prevent transit impact.
- Upon receipt at our Maryland hub, replacement units are dispatched within 24 hours.
Need to Initiate an Exchange?
Contact the showroom manager directly for rapid turnaround.